As your Hospital Operations Manager, I will oversee all daily hospital operations, manage team performance, ensure compliance with veterinary standards, drive profitability through P&L management, and create a Fear Free culture that elevates both patient care and client satisfaction.
5+ years of veterinary experience combined with comprehensive Hospital Operations Manager training and proven community leadership
Formally trained in all Hospital Operations Manager functions: P&L review, inventory management, hiring/firing, team development, DEA compliance, safety protocols, and conflict resolution. I'm ready to lead from day one.
My Fear Free certification isn't just compassion—it's a proven business strategy. By reducing patient stress, I increase client retention, positive reviews, and referrals that directly impact your bottom line and competitive positioning.
As Director of Community Affairs, I've built 30+ strategic partnerships and led diverse teams through complex initiatives. I bring this same collaborative leadership to create cohesive hospital teams that exceed performance targets.
Certified in Diversity & Inclusion, Safety in the Veterinary Workplace, and 7 Strategies for Staff Success. I create positive workplace cultures that reduce turnover and increase partner satisfaction—critical for operational excellence.
Every patient deserves compassionate, Fear Free care in a welcoming environment
From surgical support to Fear Free patient care, my foundation is built on hands-on clinical experience, Cold Laser certification, and a commitment to reducing stress for every patient.
Hands-on experience with compassionate care, advanced procedures, and patient-centered veterinary medicine
Kandon was an exceptional vet tech and so kind to my dog during our check-up. His calm energy and compassion made the visit stress-free for both of us.
Our puppy Chai absolutely loves going to Sploot thanks to Kandon! He was thorough, friendly, and attentive when we brought her in for her vaccines and later for stomach issues. His gentle approach and professionalism really stood out.
Kandon was wonderful—so sweet to my pup and my 6-year-old who came along. His warmth and patience made the visit comfortable for everyone.
My kittens received amazing care from Sploot Vets. Kandon was fantastic, patient, and incredibly kind with my nervous little ones. He answered all my questions and made sure I felt confident about their care. I'll definitely be back.
Sploot Vet Care – Denver, CO
June 2025 – Present
Provide Fear Free-compliant care for patients in routine exams, surgeries, and post-op recovery. Perform pre-op and post-op assessments, ensuring a stress-free experience. Maintain detailed patient records and collaborate with DVMs to tailor care plans using EzyVet EMR software.
Summer Creek Animal Clinic – Fort Worth, TX
February 2023 – June 2025
Assisted with surgery, diagnostics, and anesthesia. Administered Cold Laser therapy for surgical recovery and pain relief. Delivered exceptional client education, focusing on Fear Free techniques for home care (prevention is always easier than treatment).
Animal Doctors of North Texas – North Richland Hills, TX
August 2022 – December 2022
Assisted in surgeries including dentals, mass removals, spay/neuters. Monitored anesthesia and administered treatments recommended by DVMs. Implemented Cold Laser therapy post-surgery for pain management and faster recovery.
Wedgwood Animal Hospital – Fort Worth, TX
October 2021 – July 2022
Provided surgical support including dental cleanings, spay/neuters, and soft tissue procedures. Assisted DVMs in exams ensuring patients' Fear, Anxiety, and Stress levels remained within reasonable limits. Assessed medical records (paper and digital).
Comprehensive professional development aligned with all Hospital Operations Manager responsibilities
Leadership and Planning
P&L Review & Financial Management
Hiring and Firing
Team Training & Development
Inventory Control & Ordering
DEA Controlled Substances
Safety in Veterinary Workplace
Diversity and Inclusion
Productive Check-In Procedures
7 Strategies for Staff Success
Conflict Resolution
EMR/EzyVet/Vetspire Software
